For Norsk versjon klikk her. Most CRMs are made to handle the whole customer relationship. This includes marketing towards new and existing customers, handling sales and leads follow-up, order production, shipping, billing, and customer support. It’s no surprise that...
I’ve been out in the big world again, allowed to share my passion about Domain-Driven Design and Behaviour Driven Development in Software, by giving the same presentation with Anita Kvamme, as we did at ExploreDDD in Denver a month ago (You can read about it in...
One of our clients and I have been discussing how we can help increase productivity further. With Cube, sales agents and managers are now less dependent on combined spreadsheets and have all the relevant information for reporting in one place. The necessary...
A couple of weeks ago, me and my former colleague Anita Kvamme, gave a presentation at the ExploreDDD conference in Denver. I must admit there was quite a few butterflies upfront, rising from questions in my head like “will there be anyone interested in listening to...
The customer is always right. Right? But who is the right customer – and is anyone left? As mentioned in a previous post, one of the key elements in everything we do is to make sure the customer is heard – that his or her feedback is taken into...
One of the things that the TINC project challenges us to do is to sharpen our message. Who are we? What do we do? How do we do it? What does that mean and to whom? It’s complicated. Or, maybe it’s actually easy. It’s just that there’s so much to say, and people are...
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